ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico.
Introduction & Purpose
This Statement of Work (SOW) outlines the responsibilities, deliverables, and terms for a remote helpdesk resource to support the Professional Development Information System (PDIS). The resource will handle initial intake via email and manage all work through FreshService IT Service Management (ITSM).
Scope of Work
The helpdesk personnel will:
Objectives
Ensure timely and accurate support for PDIS users, improve user satisfaction, and maintain compliance with organizational standards.
Roles & Responsibilities
Deliverables
Tools & Access
FreshService ITSM account, secure email access, PDIS knowledge base and documentation.
Compliance & Confidentiality
Adhere to ECECD data privacy and security policies. Maintain confidentiality of all user information.
Resource Qualifications
Experience in IT helpdesk support, familiarity with FreshService ITSM, strong communication and customer service skills, and ability to work remotely.
Reporting Requirements
Weekly reports to Deputy CIO or designated supervisor, including ticket metrics and performance summary.
ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Compensation details: 21 Hourly Wage
PI7d00e82c73b0-37344-39907045
...Job Details Job Location: NASHVILLE, TN 37201 Position Type: Full TimeSummary Title: Audio EngineerReports to: Director of ProductionEmployment Status: Full-Time Salaried, ExemptOverview As the primary executor of both live and recorded audio for the Nashville Symphony...
...Are you ready to work at a Dental office that is equal parts professional and has impeccable values? About Rosenstein & Gartner Dentistry Professional and welcoming environment composed of a team that share the same vison and have a growth mindset where you can learn...
...ongoing development ~ Daily coaching and mentorship ~ Performance incentive opportunities ~ No overhead costs ~ OPEIU Local 277 union representation ~ Growth potential with an established organization serving members for 70 years Qualifications Excellent...
...leading fleets to meet high standards for sustainability and performance transforming the road ahead. About the Job: The Metal Model Maker will assist with the development of the integration of advanced body technology into the JBPCO Business Unit truck bodies on...
...Job Description Job Description West Commercial Shell is seeking a Food Service Associate to work in our Deli. As a Food Service Associate, you will focus your attention in providing excellent Customer Service to our customers with a continuous training program handled...