Job Description

The Audio Visual (AV) Hardware Engineer is responsible for the technical evaluation, validation, testing, and lifecycle support of AV technologies deployed across the enterprise. This role serves as the hands-on technical authority responsible for ensuring approved hardware and software solutions are reliable, supportable, secure, and fit for deployment at a global scale.

The ideal candidate brings extensive field engineering, commissioning, and operational support experience and understands the realities of deploying and supporting AV systems in production environments. This practical experience is essential when evaluating new technologies, validating manufacturer claims, assessing product maturity, and ensuring solutions can be successfully operated and maintained throughout their lifecycle.

Working closely with Product Managers, AV Design Engineers, Operations teams, and manufacturers, the AV Hardware Engineer provides the technical expertise and rigorous testing necessary to balance innovation with operational stability. The role is responsible for validating that new products, firmware updates, software releases, and architectural changes meet enterprise requirements before being introduced into production environments.

Key Responsibilities

Product Validation & Technical Evaluation

• Perform hands-on evaluation and testing of AV hardware, software, and emerging technologies.
• Validate that proposed products are fit for purpose within enterprise collaboration, event, conference center, and meeting room environments.
• Apply real-world deployment and operational experience to assess product maturity, reliability, serviceability, and supportability.
• Evaluate products against enterprise requirements including:
• Reliability
• Operational stability
• User experience
• Serviceability
• Security
• Global deployment readiness
• Provide technical recommendations regarding product adoption, limitations, risks, and deployment readiness.
• Act as an independent technical advisor during product selection discussions.

Laboratory Testing & Verification

• Develop and execute structured test plans for AV hardware, firmware, software, and platform updates.
• Maintain lab environments used to replicate production deployments and validate technology changes.
• Conduct interoperability testing across approved AV platforms and collaboration ecosystems.
• Validate manufacturer performance claims through hands-on testing and real-world use-case simulation.
• Identify product limitations, operational risks, and deployment challenges prior to production release.
• Document all testing procedures, findings, and recommendations.

Firmware, Software & Regression Testing

• Lead technical validation of firmware, software, and platform updates impacting approved AV solutions.
• Develop and maintain regression testing procedures and standards.
• Verify that updates do not negatively impact:
• AV control systems
• DSP functionality
• Collaboration platforms
• Video distribution systems
• Device management platforms
• Document testing results and provide deployment recommendations.
• Support go/no-go decisions for production releases.

Cybersecurity & Compliance Support

• Participate in technical reviews supporting cybersecurity and technology risk assessments.
• Validate product compliance with enterprise security requirements and standards.
• Assess security implications of proposed AV technologies and architectural changes.
• Review manufacturer security documentation and patch management practices.
• Support remediation testing and validation activities when vulnerabilities or security concerns are identified.

Operational Readiness & Supportability

• Evaluate products through the lens of long-term operational support and maintainability.
• Assess the availability of manufacturer support, replacement parts, software maintenance, and regional deployment considerations.
• Ensure approved technologies can be effectively supported across multiple global regions.
• Provide technical guidance regarding product lifecycle risks and supportability concerns.
• Partner with operational support teams to identify recurring issues and opportunities for technology improvement.

Collaboration & Technical Governance

• Work closely with Product Managers who own technology roadmaps, manufacturer engagement, pilot coordination, and hardware portfolio strategy.
• Provide technical validation and engineering recommendations that support product management decisions.
• Offer objective assessments of product maturity, deployment readiness, and operational risks.
• Help ensure organizational technology decisions balance innovation with reliability, supportability, and operational stability.
• Participate in standards reviews and technical governance discussions.

Documentation & Knowledge Management

• Maintain comprehensive records of:
• Product evaluations
• Hardware testing results
• Firmware validation
• Regression testing outcomes
• Pilot support activities
• Product performance assessments
• Develop technical standards, testing methodologies, and validation procedures.
• Create knowledge articles and technical guidance supporting Operations, Engineering, and Deployment teams.
• Ensure all validation activities are fully documented and auditable.

Full-Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, 401k company contribution, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

Join Our Diverse and Inclusive Team!

At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.

Our Commitment to Diversity and Inclusion:

Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.

Why Work With Us?

• Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
• Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
• Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.

Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.

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